There are numerous interruptions and challenges in bringing together the people, data, and content you need to solve business-critical problems. This disconnection creates barriers to making decisions quickly and performing efficiently. SAP Jam delivers social collaboration where you work, connecting customers, partners, and colleagues with information, applica-tions, and processes to solve business-critical problems and to drive results – all in your business applications, on your mobile device, or in SAP Jam.

• HR: Reduce training costs with social learning, streamline HR processes and share best practices to drive engagement.
• Sales: Shorten sales cycles with social opportunity management and ‘deal rooms’, strengthen relationships and boost win rates with collaborative customer engagement.
• Customer Service: Improve time to resolution and contact center metrics with collaborative case management and increase customer engagement to improve satisfaction.
• Marketing: Streamline program planning, execution, and analysis with social campaign management, keep projects on track with social vendor management and collaborate with social media data to drive rapid analysis and customer response.
• Supply chain: Involve cross-company teams in collaborative vendor or bid selection, quickly align sales planning with inventory forecasts with collaborative sales and operations planning.
• IT: Avoid social silos by delivering a social collaboration foundation across the business that provides a single, seamless, aggregated experience